Gear for Outdoor Adventure
Built to help you explore farther, travel smarter, and embrace every adventure with confidence.
Frequently Asked Questions
Why choose Rugged Horizon over other outdoor brands?
At Rugged Horizon, we believe great adventures start with dependable gear. That's why we focus on practical, durable products built to perform when it matters most.
Who designs and selects your products?
Because our team spends time exploring the outdoors, we carefully select gear that delivers the reliability and performance adventurers need.
Where are you located?
Our head office is located in Sydney
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at ruggedhorizonco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Rugged Horizon, we believe exceptional adventures begin with exceptional gear. Our mission is to equip outdoor enthusiasts with carefully curated products that combine quality, reliability, and comfort, empowering them to explore farther, experience more, and embrace the wilderness with confidence.
Fast, Free & Secure Shipping Australia Wide
Adventure is always calling. That's why we provide fast, free shipping on every order, ensuring your carefully selected gear arrives quickly, safely, and ready for your next journey beyond the horizon.