Frequently Asked Questions
Is the Rugged Horizon Basecamp Mat suitable for all outdoor environments?
Designed for Australian conditions, the mat is built to handle everything from sandy beaches and dusty campsites to caravan parks and bush escapes.
Its durable, weather-resistant construction provides a clean and comfortable outdoor living space wherever your adventures take you.
How easy is the mat to clean and maintain?
The tightly woven surface helps prevent sand, dirt, grass, and debris from becoming trapped.
Most mess can be removed with a quick shake, while larger spills can be wiped clean in seconds, keeping your mat looking great trip after trip.
What makes the Rugged Horizon Basecamp Mat different from standard outdoor mats?
Unlike ordinary outdoor mats, the Rugged Horizon Basecamp Mat combines premium durability, versatile reversible styling, and easy-clean performance in one thoughtfully designed product.
Built for comfort and practicality, it creates a refined outdoor living space that enhances every camping, caravanning, beach, or picnic experience.
Where are you located?
Our head office is located in Sydney
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.